Shipping Policy

Happy Things ("we" and "us") is the operator of (https://www.happythings.in/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

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General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

Shipping Costs

Shipping costs are borne by Happy things and calculated during checkout based on weight, dimensions and destination of the items in the order. Within India there is free shipping provided to the customers of Happy things. 

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Delivery Terms

In general, domestic shipments are in transit for 5-7 days. This varies greatly depending on the courier we have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 

Dispatch Time

Orders are usually dispatched within 2-3 business days of payment of order. Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Happy Things will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 

 

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order. If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

 

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

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Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

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Duties & Taxes 

Sales tax has already been applied to the price of the goods as displayed on the website. ​

Process for parcel damaged/ lost in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

Return Shipping

We do not provide reverse pick-up at the moment. Incase of return reach out to us and we will share the return address details with you. 

For all customer service enquiries, please email us at hi.happythings@gmail.com